FAQ

1. Where do you ship your chairs?

We proudly deliver across the United Kingdom and to international destinations. Each order is carefully packaged and entrusted to reliable carriers.

  • UK Delivery: £5.99, free for orders over £50.

  • International Delivery: £15, free for orders over £250.

2. How long will delivery take?

  • UK Orders: Typically arrive within 3–7 business days.

  • International Orders: Usually take 7–15 business days, depending on location and customs clearance.

Once dispatched, you will receive a tracking link so you can follow your chair’s journey home.

3. Do you offer free returns?

Yes. We want you to feel completely at ease with your choice. That’s why we provide 30 days of free returns and exchanges. Simply contact us at info@bd6c.com with your order details, and we’ll arrange everything for you.

4. What condition should the chair be in if I return it?

To ensure a smooth refund or exchange, chairs should be returned in their original condition and packaging, with all parts and accessories included.

5. How soon will I receive my refund?

Once we receive and inspect your returned chair, refunds are typically processed within 5–7 business days. The exact timing may vary depending on your bank or payment provider.

6. What if my chair arrives damaged?

Though rare, if your chair arrives damaged or faulty, please contact us immediately at info@bd6c.com or call +44 1953 518766. We will resolve the issue swiftly with a replacement, exchange, or full refund.

7. Can I change or cancel my order after placing it?

Yes, provided your order has not yet been dispatched. Please contact us as soon as possible if you wish to make changes. Once an order is shipped, you may still return it within 30 days under our return policy.

8. Do your chairs require assembly?

Most of our chairs arrive fully assembled or require only minimal assembly. If assembly is needed, clear instructions and necessary tools will be included.

9. How do I care for my chair?

To keep your chair looking and feeling its best:

  • Dust or vacuum regularly to prevent dirt buildup.

  • Wipe with a soft damp cloth for routine cleaning.

  • Avoid harsh chemicals or abrasive cleaners.

  • Keep away from direct sunlight or excessive humidity to preserve materials.

10. How can I reach customer support?

Our team is always here to help:
📧 info@bd6c.com
📞 +44 1953 518766
Operating hours: Mon–Fri, 9:00 AM – 5:00 PM (GMT)

✨ At KATHAROS LTD, every question matters, and every answer is delivered with care.